Wednesday, August 20, 2008

Just a Small Rant

I try to limit the amount of time and energy I spend ranting, but I just can't resist saying something about the absolutely ridiculous news we got yesterday about our household goods shipment. We were told our stuff was being shipped via a new, improved system that had two primary benefits: 1) we could track the status of our shipment and see exactly where our things were and when they were scheduled to arrive, and 2) the shipping time would be considerably shorter - under the old system it typically took 2-3 months, and apparently the new contract specified a 60-day maximum timeframe from pack-out to delivery.

We finished our pack-out on 27 May. 60 days after that was 26 July.

Of course, as of 26 July no one had any idea where our stuff was. NO ONE. We called the company who did the pack-out, who told us to call the shipping company. The shipping company told us that they had no record of a household shipment for us, only a vehicle. The track-it-yourself system told us that our stuff arrived in Turkey on the 21st of July, along with our car, but when we contacted the people at the port they assured us it most certainly had not.

So yesterday, we finally got word that they had located our shipment. In Antwerp. Yes, that's right, Antwerp, Belgium. Where our shipment has been sitting since 22 July. It's now scheduled to arrive in western Turkey on 6 September, and will then supposedly take another 15 days to arrive in Ankara and clear customs. Which means that IF everything goes as scheduled, we will get our things on or about 22 September. Which is, if I do the math correctly, 118 days after we packed out. And that's assuming everything goes according to schedule, which I can virtually guarantee will not happen. For one thing, Ramadan goes from 1-30 September this year, and almost nothing ever gets done during Ramadan. I mean, would you want to move furniture if you were fasting from all food and drink during daylight hours? I certainly wouldn't.

Okay, now I'm done. I swear, no more ranting or whining about this issue. I will say that even though I'm incredibly annoyed at how screwed up this whole process has been, I feel better having a timeline in mind. At least now I know not to expect our stuff before the end of next month, so it's not like I get my hopes up every week that maybe they'll find our shipment and it will turn out to be here in Ankara ready to deliver...

4 comments:

Catherine said...

That sucks! I hope it all gets to you in good condition anyway.

At least it's in Antwerp and not on the ocean floor though, you know?

Heidi said...

Good point! I was actually sort of expecting them to tell me it was still sitting in the warehouse in Virginia or maybe in the port in Baltimore, so Antwerp is definitely better than those possibilities. :)

Chris said...

I'm with your dad...Antwerp, Ankara--both start with an "An"!!! And they're both on the same side of the Atlantic Ocean---"they" were so close....! I guess this is one of those cases of "close only counts in horseshoes and hand grenades", huh?

I'm sorry this has been such a mess but am glad they found the stuff and have it on it's way. I'm glad, too, that you've had enough loaner furniture and other stuff to at least get by with--not always the case! I promise, in 20 years you'll be able to horrify newbies (they probably won't believe you)and to laugh about this (one of those painful sorts of laughs, but laughs nonetheless!) I'm proud of your ability to make do and make a home for your family, even when things don't go just right...you rock!!
The Mom

Chris said...

I'm with your dad...Antwerp, Ankara--both start with an "An"!!! And they're both on the same side of the Atlantic Ocean---"they" were so close....! I guess this is one of those cases of "close only counts in horseshoes and hand grenades", huh?

I'm sorry this has been such a mess but am glad they found the stuff and have it on it's way. I'm glad, too, that you've had enough loaner furniture and other stuff to at least get by with--not always the case! I promise, in 20 years you'll be able to horrify newbies (they probably won't believe you)and to laugh about this (one of those painful sorts of laughs, but laughs nonetheless!) I'm proud of your ability to make do and make a home for your family, even when things don't go just right...you rock!!
The Mom